• 正式なコメント

  Erin Boyle

  • 2015年04月22日 17:02

  Hi all,

  I'm happy to announce we've just released our new SLAs feature. To learn more, see the Introducing the NEW Zendesk SLAs announcement.

  Best,

  Erin

• Rossel Sabourin

  • 2015年01月21日 20:20

  This would be a great feature for us as well. We need more granular options (minutes not hours as well as ability to differentiate between groups as different groups have different SLA requirements)

• Colin Piper

  • 2015年01月22日 00:30

  If you are seriously in to SLA then Cloudset (in the Marketplace) may be the best solution. I could not run without it. 

• Erin Boyle

  • 2015年01月26日 22:41

  Ahh, if only you'd separated these two, I could've marked one as planned! Stay tuned for large updates to our SLAs functionality...

• Rossel Sabourin

  • 2015年01月26日 22:48

  Exciting news, what is coming down the pipeline? 

• Erin Boyle

  • 2015年02月10日 22:05

  Hi all,

  I need a couple volunteers who'd be willing to answer a series of questions about a feature we're working on related to SLAs. It would be a screenshare session lasting 20-30 minutes (possibly less). If you're interested, please shoot me an email at eboyle @ support.zendesk.com and include your time zone so we can best suggest some times to meet.

  Thanks!
  Erin

• Julie Curry

  • 2015年03月16日 23:39

  Some of our contracts require us to respond within an hour and sending our agents reminders they may not receive until nearly 2 hours after ticket creation is not good enough.

• Erin Boyle

  • 2015年03月20日 00:23

  Hi all,

  I'm thrilled to announce we'll be opening up a beta for our brand new SLAs feature next week. To participate, please sign up here:  https://zendesk.wufoo.com/forms/advanced-slas-beta/

  Best,

  Erin

• Robert Jerina

  • 2016年01月21日 22:28

  Brand new SLAs that work with <1 hour but automations still only run every hour. Not very useful...

• eekboyle

  • 2016年11月11日 21:54

  Hi all,

  I'm working with a company called ALTAIR SIX that's interested in extending Zendesk's SLA functionality. I think it might be especially relevant to those of you looking for more granular notifications.

  If you're interested, we'd love to ask you a few questions to further understand your use cases. You can do that (and opt in or out of chatting with us further) by filling out this form: https://goo.gl/b7qYmD

  Best,
  Erin

  (Note: Just to remove any potential confusion, I am not currently affiliated with Zendesk)

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