Some of our customers have shared great tips about customer satisfaction!
Check out these tips or share your own tip for customer satisfaction.
Tips from the community:
- Enhance your CSAT survey with Mr. Smiley and Mr. Sad faces
- Tracking key communications with customers
- Allow customers to opt out of satisfaction surveys
- Using the Pending feature to your advantage
- Using Triggers to get the most out of Customer Satisfaction
- Create different customer satisfaction follow up emails for different scenarios
- Sorting customers according to their satisfaction
- Restricting satisfaction surveys by date
- Add a cool-down period to satisfaction surveys
Tips from the Zendesk team: