Some of our customers have shared great tips with the community for automations!
Feel free to add comments to these tips or share your own tip for using an automation!
- How I saved myself 16-19 hrs/mo with automations
- Using the Pending feature to your advantage (use automation to remind customers of pending tickets)
- On-hold status reminders
- Tutorial for using automations
- Organizing and troubleshooting triggers and automations
- Create different customer satisfaction follow-up emails for different scenarios
- Remind agents to chase tickets, keep it simple
- Using targets to make triggers and automations more understandable to agents
- How to set a reminder on a ticket
- How to "send later" using automations
- Why do my automations hate me? (Zendesk support tip)