Trigger: assign ticket from email address

回答済み

5 コメント

  • Andrew Checkley
    コメントアクション Permalink

    If you are talking only one external users email address then just add a tag to the user for example "exampletag1"

    Ticket is.... Created

    Ticket: Tags - Contains at lease one of the following - exampletag1

    Perform:

    Ticket: Group - required group

     

    Or if you are talking a set number of users emails to a certain support email address then just use the

     

    Ticket: Recieved at opton within triggers.

     

    0
  • Carly Britton
    コメントアクション Permalink

    That worked brilliantly. Thanks Andrew. :)

    0
  • Andrew Checkley
    コメントアクション Permalink

    No problem.

    0
  • Jennifer Rowe
    コメントアクション Permalink

    Thanks for helping out, Andrew! 

    0
  • Nicole - Community Manager
    コメントアクション Permalink

    This thread has been closed for comments due to inactivity. Please start a new post if you have a question you'd like to ask the Community.

     

    0

投稿コメントは受け付けていません。

Powered by Zendesk