Zendesk on Zendesk is a discussion series about a specific topic and how our Zendesk Support team uses Zendesk products.
Each discussion is written and moderated by a member of the Zendesk Customer Support team. They share tips and best practices, and community members can ask questions and share their own tips and ideas.
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Here's the complete Zendesk on Zendesk series:
- How we rolled out Zendesk Voice - by Anna Rozentale
- Lifecycle of a problem ticket - by Joseph May
- Bump Bump Solve - by Matt Marcucci
- Team communication--one tool to rule them all - by Jon Brummel
- Ticket triage - by Rodney Lewis
- How we rolled out chat - by Ana Wiechers
- Maintaining an internal IT Zendesk to provide company-wide support - by Doug Redo
- Escalating tickets to developers - by Joe Oliver
- Making the most of NPS survey data - by Lori Gauthier
- How we manage apps - by Jim Nestell
- Using a Play button-centered workflow - by Brian Harris and Ana Wiechers
- Sharing support knowledge with internal shadowing - by Rodney Lewis
- How we use the About field - by Robin Frerichs
- How we manage customer satisfaction surveys and ratings - by Anna Rozentale
- How we provide multichannel support - by Jessica Marasco
- How we use the Knowledge Capture app - by Melissa Burch