Copy / Duplicate Help Centre articles

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115 コメント

  • Ben Edelstein

    An alternative / complimentary approach would be to provide a real article import option. The Google doc import is very limited and doesn't really work because formatting and images are not retained. We also need to be able to use other tools for authoring content, such MS Word or Adobe Robohelp. 

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  • Bob Bowden

    I'm disappointed to see that after seven months or more of following this thread and receiving updates on it, what seems to be a clear and simple request in the original post (to duplicate content) seems to be either difficult to implement, or perhaps unclear in the impact and value it could have. 

    Hoping this reaches a positive outcome soon!

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  • Katarzyna Karpinska
    Zendesk Product Manager

    Yes @Kalsey, I'm very happy to announce that we have opened a sign-up for Content Blocks EAP.

    With this new feature, you’ll be able to capture things like common troubleshooting steps, rules and regulations, disclaimers, etc. as a reusable block, and then insert into multiple articles and across multiple help centers. 

    I hope it will help you to streamline some of the most repetitive work. You can read more in the documentation for content blocks which is posted in the EAP discussion topic.

    If you'd like to try out content blocks you follow below link: Sign up for the EAP here

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  • Ross Newton

    Finally! Content Blocks could work!  So instead of the same article in multiple sections, it's multiple articles with the same content block in each article. Fair enough! Beggars (Zendesk users) can't be choosers!


    I've signed up. Happy to hear this is coming. We've only been waiting five years. :/ 

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  • Sabrina Kwok

    Thank you Katarzyna Karpinska. Yup - Signed up as well!

    Not sure what to feel, but simply glad that the issue is being addressed. I hope it is not a diversion of the current thread/ topic and make us wait another 5 years....   It would be a tragedy if so   T_T

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  • Ryan McGrew
    Zendesk Product Manager

    Kelsey Davis Yes! That's exactly what I meant. 

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  • Anahí Olives

    Hi everybody!

    I came across this post looking for some information about publishing articles on more than one branded Help Center at a time (for the same Zendesk account). 

    I think this is not possible for the moment (it would be great it could be! 😊), but duplicating articles in another Help Center would do also.

    I see comments from 6 years ago about this functionality and last from 4 months ago. @Zendesk guys: can you please post an update about when are you planning this funcionality to be available?

    Thanks!

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  • Bob Bowden

    We already pay for Zendesk, so you'd need to get them to pay you ;)

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  • Oday A

    Does anyone have an update for this?

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  • Christian Colding

    Hi Bill,

    Have you considered adding the alternate ways to say this as labels to the article? For example you could add the labels "log-in", "login" and "dashboard" and then when people search for those terms the article will appear in their search results without you having to duplicate articles.

    If we supported duplication on articles in this case, how would you go about editing those articles? If you start to create copies won't that introduce a big workload in updating each individual articles?

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  • Marylou Scott-Smith

    Hi Christian,

    Just to weigh in on your comment to Bill, in my case we have three different brands where the only information that changes in each article is the company name, email address and in some cases other minor details.  Tags wouldn't work for us. 

    It would be so much easier to be able to duplicate articles and just change the pertinent info rather than to have to create each document three times.

    Thanks.

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  • Sandra M

    +1 have multi brands with whitelabel products, helpcenters are almost identical but need to be branded differently just need to copy one helpcenter to another brand and make a few changes here and there.  Really need this to prevent overload of work

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  • Shelley Ross

    Yes, I agree with all of the above.  It would be great to clone articles and edited them for a slightly different audience.

    Or when a major revision is needed to leave the existing one in place while I edit and rewrite the new version.

    Is this on your radar?

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  • Kalle Windefalk

    +1 for this. 

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  • Bob Willocks

    Agreed,...just ran into an issue today that would have shortened my work load considerably if I was able to clone articles and edit them.

    Please develop this capability!

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  • Joe Conti

    Yes duplicating an article would be very helpful. 

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  • Andrea Rodriguez

    Same here! We'd love to have a clone feature on the HC articles as well. 

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  • Greg Mills

    Please implement this feature, we have just changed our company brand and now have to move hundreds of articles over manually. Most have screen shots that will need to be recreated!

    It's nuts that we're still waiting for this.

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  • Billy Hepper

    Hi Christian,

    I would just like to add my voice to the other votes for a 'copy article' feature to be included in future builds. For the structure of our Help Desk, this is something that would save us time and resources.

    Thanks very much.

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  • Angela Frey

    My use case: we're conducting a massive overhaul of the KB structure, I'm making the new sections which are visible to agents & managers only, once the sections and articles for the new KB are fully written up then we'll archive the original KB and release the new KB to the users. 

    There are some articles/sections that we actually want to pull into the new KB, but I would have to either copy and paste, make the new KB visible before we're ready, or just have to make a mental note "migrate all these articles right before the unveiling". Frustrating.

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  • Arno N

    Hi Zendesk, this feature has been requested already in 2015 and there is wide support from different users that would like to see this feature to be developed.

    Could you please implement this?!

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  • Jan-Hendrik Spieth

    +1 for this feature request.

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  • Ollie Parker

    Clearly there is a high demand for this feature - Zendesk encourages the use (and support) of multi-brand engagement, however without providing a proper migration tool there is a very large amount of administrative effort required in manually updating everything.

    Having found this forum post (OP in 2015), I was hopeful of a resolution, even a minor workaround, however was disappointed to see that Zendesk's overall response to the suggestion has been lacklustre and we don't appear to be any closer to finding a solution. 

    Are Zendesk open with their development roadmap plans, or are we left guessing?  Please provide an update.

    Combidesk appears to be the only option (3rd party!) which could provide what we're looking for, has anyone else got any experience with this?  Would be keen to hear some feedback. 

    Thanks,

    Ollie

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  • Robert Boehm

    Hello Nicole,

    thanks for your response.

    We as a software vendor know how difficult it could be to fulfill all needs brought up.

    Although I think that this functionality requested in this thread is major, I am looking forward to

    see some movement in that matter after consideration of your product management and development.

    Cheers

    Robert

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  • Ben Christensen

    Hi Nicole - you mentioned checking in with the team - any news? Is this type of functionality something that is included in what they're working on?

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  • Mike Brosius

    This is a much needed feature 

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  • Toru Takahashi

    I hope Zendesk Guides has this feature in Manage Articles. Especially, it's helpful to resolve the following request too.

    https://support.zendesk.com/hc/ja/community/posts/360000972528-Make-KCS-app-available-in-Guide-Admin-not-just-via-a-ticket

    What I want to do is to create a new article by cloning a template from this list, which shows only articles using KCTemplate.

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  • Steven Hank

    This feature would be incredibly useful. Especially since images don't copy and paste well, this becomes extra time consuming. When I want to edit a customer facing article for an upcoming feature, but not release the changes externally yet, I'd like to be able to create a clone, made edits, and then release it with the product update. 

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  • Joseph Aronez

    +1 for the ability to clone articles! Need it to train multiple employees! 

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  • Joe Conti

    As a software development firm, we understand the challenge of juggling priorities.

    In looking at this from the value versus level of effort perspective, where does Zendesk sit?

    Is it not valuable enough to your users? Is it super complex and involved to copy/clone an article?

    On the surface, it appears that this will help a number of your users and that it would be considered a low-to-medium level of development effort.

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