[COMPLETED] Web Widget Customization Options

完了

105 コメント

  • Andrea Saez

    +1 on customisation please :( 

    1
  • Ilan Shemes

    +1 on customisation! I have to switch over from the Feedback tab because is deprecated. But the alternative (web widget) does not offer the options the Feedback tab supports. So why deprecate the better option?

    1
  • Eldien Hasmanto

    +1 on customization. Especially for change the text on the Help-button (for example: 'Contact Us')

    1
  • Erica Wass
    Zendesk Product Manager

    Hi all: I'm pleased to announce the release of a wide range of customization options for the Web Widget. In addition, the Web Widget customizations beta is ongoing and I encourage you to log any additional requests there, in individual posts versus an ongoing thread, so that they are more readily accessible to others and can be upvoted easily. 

    1
  • Aaron Cottrell

    Hi,

    Aaron here, I'm the Product Manager for the Web Widget.

    Thanks for your feedback. We do not have any customisation options in development.

    That said, I'm always interested in hearing from our customers: Of the options you have listed above, which would be the most valuable to you and why?

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  • Aaron Cottrell

    Hi Kay (and everyone else),

    Changing the position of the widget or doing anything else by overriding the CSS is not supported.

    We continually deploy updates to the widget code so 'hacking' the CSS in this way may result in strange behaviour of the widget on your public website.

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  • Kevin Stansbury

    We would love to be able to customize the web widget. (I.e. Change the name)

    Also when a customer clicks on the widget it should have an option to bring up certain links that customers use often.

    0
  • maxime

    Hi every one,

    As a french CRM working with a French Website, the button to start an online chat only says: "Chat" and we believe that this is not the most professional way to enhance a conversation.

    So this customization could actually be helping us a lot.

    Please make it possible to change the text on the button to start the conversation.

     

    Thanks for reading :)

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  • Andreas Brændhaugen

    I want to be able to control the placement and look of the button. As a team, we've found ourselves in a bind several times because of the inflexibility of the button and have found ourselves making some really uncomfortable UI compromises because of it.

    The menu that pops up is all fine, I believe Zendesk should control that experience. But please, let me choose what the button looks like.

    0
  • Mark Hamilton

    Same here. 

    We need to change the text from 'Help' to 'Support' (like Joshua, we have too many other 'Helps' on our sites). We'd like to change 'Chat' as well.

    We'd like control over where we can place the widget. Placing it within the design of our webpages would be better than having it float bottom left or right over other page elements.

    And critically, we need to say something more focused on technical support than 'Leave us a message'. We have students on our sites, and we're using Zendesk for tech support only (we have other channels for pedagogic support, pre-sales questions - and it's not practical for us to use Zendesk for those). So 'Leave us a message' will have students asking our tech team pedagogic support or pre-sales product questions.

    0
  • Craig Mische

    My web-site is just myself so having the help widget say "How can we help?" is goofy and a turn off.

    0
  • Mike

    Not being able to customize the web widget is literally a deal breaker for us and I think we'll need to find another Support system until this is an option.

    We have invested thousands into the design of our site, and the web widget doesn't match our theme at all. It is crucial that we be able to customize it to match the rest of our sites theme.

     

    0
  • Marcos Korody

    Thank you for the updates @Aaron! These changes are very welcome. Looking forward to see further customization options for the support widget.

    cheers!

    0
  • Joshua Mark

    I implemented the widget today, then almost immediately took it back down and instead went with an SSO link. The user and email being user editable fields and the lack of customization were a deal breaker.

    If there was an SSO widget integration, the iframe would already have a session open and those fields could be done away with.

    The help button is huge compared to our existing support button. I don't see a technical reason why you can't have your own support button without having to use the hide / activate method calls in the api. The script could just as easily have those triggers attached to an element with `data-zendesk-trigger` or an onClick call.

    It wasn't apparent on the widget page that the search wouldn't work unless the help center articles were public. Finally, the articles appearing within the widget wasn't desirable. I feel that v.s. opening in a new tab should be a configurable option.

    That said, just having our own support button just being an SSO link works quite well, and the help centers customizability is awesome.

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  • Luis Berrocal

    Other than agreeing with most of the posts on this feature request I'd like to emphasize the need to be able to disable fields on the contact form. If we can pre-populate fields with values that are already there for us to use it'd be crucial to make sure that this data isn't editable. 

    This would eliminate those rare cases where user errors can happen.

    0
  • Zen Agent

    Hi Aaron!

    Turns out web widget does not work in landscape mode on tablets and mobile devices, only works in portrait mode. Will this be fixed in upcoming releases?

    Zain (ZZ)

    0
  • Aaron Cottrell

    Hi Zain,

    The Web Widget is intentionally disabled in landscape mode.

    We're at the stage, where we need to give some thought to scaling the appearance of the widget when there is less vertical screen space available.

     

    0
  • Gary Lavin

    Another vote for customization, instead of "How can we help?" I want to add a tip for searching our knowledgebase

    0
  • Andrew Bowman

    Just created a method to customize more than the default options here:

    https://support.zendesk.com/hc/en-us/community/posts/207616307-Customize-the-Web-Widget-with-CSS

    0
  • Erica Wass
    Zendesk Product Manager

    Hi @andrew! Thanks for letting us know about this. You mentioned it, but I think it's important to note again, that we update the Web Widget code a couple of times a week and because customized CSS isn't a product feature, it could break at any time. 

    0
  • TylerArmstrong

    Hi @Erica!

    We are wondering if you have plans to include more options for positioning the Help Widget on screen. After going through the settings page, we are kind of discouraged to implement it seeing that right now you support left or right bottom position of the page.

    Are you planning to support having it on the right or the left middle side of the screen, too? preferably with a button design that looks good vertically. Having it there will definitely help us use it effectively without any hacks. Thanks!

    0
  • Erica Wass
    Zendesk Product Manager

    Hi @Brian. Thanks for writing. There are no definitive plans at this time but, if you could go into some more detail, I'm curious to know more about your thoughts and reasoning for why the lower right/left don't work for you and what you find your needs are.

    0
  • Erica Wass
    Zendesk Product Manager

    Hi @kerry:

    The current functionality of the Web Widget allows you to modify color of the Web Widget and you can choose a label of "Help" "Feedback" or "Support."

    At this time the placement options are bottom left and bottom right, but I'm eager to learn more about your site design needs for the middle-of-the-page tabs.

    Thanks,
    Erica

    0
  • Erica Wass
    Zendesk Product Manager

    Thanks for the extra detail @kerry. It's really helpful as we think about future enhancements, etc. Erica

    0
  • Ray

    Just wanted to add a vote to this existing thread.

    We had to move over from the deprecated Feedback Tab to the new Web Widget and found the lack of customization options puzzling considering that a push is being made by Zendesk to transition over to the Web Widget.

    In order to fulfill our needs to customize the "Contact form button text" label and do a few stylistic adjustments, we had to use the CSS injection trick added by Andrew Bowman:

    https://support.zendesk.com/hc/en-us/community/posts/207616307-Customize-the-Web-Widget-with-CSS

    At the very least, Zendesk should allow us to adjust the "Contact form button text" label from the admin area.

    A bit more about our use case, we have hidden the default "Help" button and are activating the Web Widget via JS.  We have also positioned the Web Widget in the top right-hand corner to fit our existing UI.

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  • Jason Hill

    We are new to Zendesk and I am amazed that the options for customising the widget are still so limited. This is a pretty fundamental requirement that needs to be addressed. Is this on the roadmap?

    0
  • Erica Wass
    Zendesk Product Manager

    HI @jason. It's something we're spending time thinking about for sure. I'd be eager to learn a bit more about the specific customizations you're looking for for use case. Thanks, Erica

    0
  • Drew F

    Hi I just wanted to add another vote in the mix.  We're very new to Zendesk but also a bit surprised at the lack of customization options for this.  We have previously been using PureChat and they have fantastic ability to customize text, position, extra buttons to grab attention, etc.  Currently, we can't use the widget from Zendesk because it interferes with our 'scroll to top' button located in the bottom right (which is common in many websites).  Anyways, we're very impressed with all other features but wanted to include another voice for potential development.

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  • Erica Wass
    Zendesk Product Manager

    Thanks for the feedback @drew. Have you tried the bottom left placement for the Web Widget? If that didn't work, can you tell me a bit more about where you would be wanting to put the launcher in light of your current design? Just above the Scroll to top? to the left?  The extra detail is useful for us as we think about these things and plan, etc. 

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  • Drew F

    @erica - Just based on some of the layouts on certain pages of our site, the right side just happens to work better for us.  Ultimately, I think giving the user CSS control would probably give everyone the opportunity to customize as they like.  But even just a margin left or right field would allow us to push it horizontally where we would need it to go - we still like the bottom corners but would just need to get it out of the very corner.  

    0

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