Hello! I'm trying to find out what metrics everyone is using to gage the performance of your Help Center, specifically your community.
Are you relying on the basic Knowledge Base and Community reporting that Zendesk provides? If so, please chime in! If you found you needed more in-depth reporting, I'd love to hear which metrics you're focusing on and how you're getting them - is it # of returning visitors, log-in to comment ratio?
I'm in my community taking note of what our customers are saying, but numbers will help me offer a more concrete picture to management.
Thanks in advance!