Timestamp in chat transcript in UTC

20 コメント

  • Ivan Petrusevski
    コメントアクション Permalink

    Yes timezone change in the email transcripts should be a configurable option.

     

    It is very confusing when reading the chat transcripts.

     

    Please add this as option it will be very nice for the customers and the users.

    5
  • Christina Fountain
    コメントアクション Permalink

    Hey ZD - this is causing some issues for us as well - can you please help me figure out how to change the time zones for all of our tickets/comments to central time zone.

    1
  • Ramin Shokrizadeh
    コメントアクション Permalink

    Thanks for the feedback Christina and Ivan. There is another thread on the same topic here: https://zopimsupport.zendesk.com/hc/en-us/community/posts/210661147-Chat-log-recorded-in-Zendesk-has-incorrect-Timezone

    Currently, there is no option to change the timezone for the chat transcript added to the Zendesk ticket. I agree the inconsistency is not good and can be confusing to the end user/visitor. 

    We are in the process of planning for 2017 and I will make sure this gets brought up. If/when we have something to share, you will be notified.

    Thanks,

    Ramin

    2
  • Joelle Quinn
    コメントアクション Permalink

    This is needed as it is confusing.

    2
  • Christina Fountain
    コメントアクション Permalink

    Any update on this? 

    2
  • Ramin Shokrizadeh
    コメントアクション Permalink

    Right now, we are hoping to tackle the required changes in the 2nd half of 2017 but not confirmed yet. I will update you all when we have a clearer idea on when the developers will look into this.

    -Ramin

    3
  • Chris Nicholson-Doyle
    コメントアクション Permalink

    This would be extremely good for us. We have received some feedback on confusion for this. Seems like a small thing but it would be very helpful.

    1
  • Mark Lawrence
    コメントアクション Permalink

    This needs to be done. Our time stamps for our location are out up to 11 or 13 hours depending on daylight saving settings.

    Very confusing and seems like a very simple requirement.

    1
  • Dennis Best
    コメントアクション Permalink

    When will this bug be fixed? This has caused a lot of confusion for us.

    1
  • Amber Martin
    コメントアクション Permalink

    Agree!! Up Vote!! Please Fix This!!!

    1
  • Nicole - Community Manager
    コメントアクション Permalink

    Hey Amber - 

    Please be sure to use the voting buttons on the original post to register your vote. 

    1
  • Rodrigo Sagredo Berrios
    コメントアクション Permalink

    Hi Nicole!

    We are on 2019 and the problem remains the same...

    Any solution soon?

    2
  • Tricia Ho
    コメントアクション Permalink

    Any updates on this?

    1
  • pstrauss
    コメントアクション Permalink

    This is a big issue for us, and causes significant confusion for our agents. What's the latest on getting a fix for this?

    1
  • Cameron Greenfield
    コメントアクション Permalink

    Is there any plans for changing this in the future?

     

    0
  • Client Care 1
    コメントアクション Permalink

    Kindly need your help to fix the timezone issue, as it is very crucial and make our clients as well as our agents confused, is there any plan to update and solve this issue soon?

    1
  • Justin
    コメントアクション Permalink

    +1

    1
  • Stacey Horowitz
    コメントアクション Permalink

    I find this very concerning especially as we are sending a copy of the transcript to our end users (customers), they know they spoke with us at a certain time and this could be confusing to them for the transcript to be in a different time zone. Why is this so difficult to set. We have the correct timezone settings in Support, Chat (dashboard), etc.

    1
  • Yanika Fenech
    コメントアクション Permalink

    I have the same issue. Timezone is not showing as it should when emailing the transcript to a customer. I had several complaints in relation to this issue

     

    spoke to them on chat and told to me raise it here so the product manager will look into it, which is ridiculous since there are similar posts from 5 years ago and the issue is still there. 

     

    This needs to be fixed ASAP 

    1
  • JISL
    コメントアクション Permalink

    i want email chat transcript in UTC+5.30 (my timezone) , but receiving wrong time. its confusing to our team.

    its my humble request update this to people timezone not by your server time.

    & this already in dashboard, just update in email .....thats all.

    1

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