Enable Additional Status Categories in Community
My company would like to let our customers know the status of their suggestions in 3 categories, instead of 2.
Can we add a status called "Under Review" or "Under Consideration" or "In Process" so that customers know that we are actively working on their idea?
This would provide them with a bit more comfort than just the "yes/no" nature of planned/not planned and completed. Thanks!
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Exactly!
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On the same topic, I would like to be able to see a list of all posts that have not been Answered, or have not been tagged with Planned/Not Planned/Completed.
This way I can easily see the list of posts that may have been overlooked and not responded to.
Can you please add to the list of filters "Untagged" or "Unanswered" or something like that?
Thanks
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* I am referring to an official answer from our team, not from a customer.
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+1
I appreciate the simplicity of Zendesk but I have to agree having more statuses to choose from (how about letting us configure it?) and an easy way to look at posts and their statuses (or lack thereof) would be REALLY helpful.
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Hello,
since the last post here we have started using our Community more and more and I was wondering if there is any progress on this? Will we be able to add another status to a post in addition to the standard Planned/Not Planned,Answered/Completed.
Thank you
Merav
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This is a feature we would also like to see. From a product management status it's difficult to communicate to your users with only the statuses of "Planned", "Not Planned", or "Completed". At the very least, it would be helpful to have an "In Progress" option. However, ideally we'd like to have the ability to specify our own statuses.
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Softdocs would really like to see this enhancement (configurable option). Our Product Development team members need additional statuses to help communicate the status of their product suggestions. Our Product Owner has requested the following:
Roadmap
Development
Final QA Testing
General Availability -
This feature would be very interesting especially because it is present in the software of your competitors
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