Some ideas and questions I'm pondering:
- What metrics are you displaying and why?
- How / what historical (if any) context are they shown against? (current First Reply Time vs. Avr. FRT (last week, last year?)
- How did you decide on Dashboard supplier? BIME was recently acquired by Zendesk, are there compelling reasons for choosing one over the other?
- Do you display any other business data, besides Zendesk on your dashboards?
Feel free to showcase you own Dashboards below.
I'll appreciate any and all comments or recommendations on this, thanks!
Zendesk note: See Jacob's comment below for his review of Geckoboard. Please share your thoughts/experiences/reviews of operational dashboards.
The above dashboard is not mine, it's from the Geckoboard website.