How do I tag articles in our Help Center?

6 コメント

  • Andrew J
    Community Moderator

    Hello Laura,

     

    Articles in help center have the 'labels' area for tagging.  Is that what you mean?

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  • Laura Fu

    I'm not sure, but possible it's a semantic issue cause my empty search results. Are "tags" for tickets and "labels" for articles? I'm just having trouble locating the proper reading materials for all the questions I'm amassing at the moment.

    0
  • Andrew J
    Community Moderator

    Tags used to be on articles in the old version too - I think they are just called labels for articles now.

    Most of the info for initial setup should be available in the Zendesk Knowledge Base.  Community is full of 'other' stuff.

    But hey, feel free to keep asking questions - we'll point you to the right place if we can.

    If your help center is very new, it may take a day for the labels to be made searchable.  But pretty much, if you have an article labelled 'system33' then this should be delivered in search results.

    1
  • Laura Fu

    Andrew,

    You have been incredibly helpful and welcoming. It's been a fascinating new path of my career to see the innerworkings of tools such as ZenDesk. As a long time JIRA user/admin, I know how the experience should be, but creating my own is a new and exciting journey.

    Upon further investigation, I've learned that "labels" are only accessible to Professional and Enterprise users. Now that I understand the difference between labels and tags, I'm recalling a conversation from a few months past about this. All the other talk about tags, and I got ahead of myself, thinking I could tag articles, too. But alas!

    Further information on labels can be found here: Labeling Help Center Articles

     

    Kind regards,

    Laura

    1
  • Andrew J
    Community Moderator

    Maybe you could just include the tags in the article (hidden in 'white on white' if need be?)

    Glad to help where I could.

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  • Mark Fly

    I would like to tag my community forum Feature Requests. I do not see how thisis possible...anyone? Bueller...Bueller??

    0

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