My company just set up the Zendesk & JIRA plugin, and at the most basic level we need an easy way to filter our issues and see all of the ones that came through via that integration.
At first we thought we would be able to use the default label "jira_escalated" which comes over automatically whenever you add an issue to JIRA, but we found that because this default label contains a "_" (which is apparently and illegal character for labels in JIRA) those labels get removed shortly after they're created.
My second idea was to set up a custom field that would indicate that an issue came from Zendesk, and then map that field so that it could either be filled in Zendesk or just automatically filled when and issue passes through the integration.
So my questions are:
- Is there any way to change the default label that gets passed over from Zendesk (so that it doesn't automatically get deleted)?
- Can you configure custom fields from JIRA to be effected (directly or not) through the Zendesk Plugin?
I should also mention that we're using a cloud-hosted version of JIRA.
Thanks in advance.