Just to give you a bit of background on our workflow.
We have a LOT of views setup, which includes excluding any tickets that aren't relevant (these tickets don't get closed, we just never see them. They stay as 'new' practically forever)
I want to try and clear up our account as we have a lot of tickets that are just sat there. They don't need any attention, but I want to close them.
I was thinking of setting up an automation so that any ticket thats X hours old is set to closed.
My questions are:
* Can a ticket be closed without any of the fields being filled in? We have a whole load of fields, too many to enter 'none' data on all
* We have around 300k tickets in the backlog. I'm worried that setting up an automation is going to crash our system.
Any thoughts on how to manage this please?