In a Trigger - Ticket:Status (is) vs. (changed to)

2 コメント

  • Colin Piper

    @adam. Changed to is useful when you want your trifger to fire only when the status has changed as part of that submit. Status is can be used even if the status has not changed. For example a comment may be added to the ticket,  but nothing else changed. You could test the value of the status using is to ensure that the status is still open. 

  • Adam Boggs

    This makes perfect sense.  Thank you.



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