Zendesk and Salesforce integration
Is anyone currently integrating Salesforce and Zendesk? If so, how is it working out?Our company is considering changing platforms to better integrate with our sales team (they use Salesforce now), but we're pretty involved with Zendesk right now.
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We're using Salesforce and Zendesk, and having a fine time of it. I've just never seen a persuasive reason for our support team to switch over to Salesforce Support Cloud or Desk.com, since both of them seem to offer functionality that is either comparable to Zendesk, or apples-and-oranges, or better-in-one-way-but-worse-in-another.
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Hi Shateshia,
Have you heard of a CTI called Tenfold? It integrates both Salesforce and Zendesk, and also very easy to set up and use. Tenfold can help your sales team a lot with the features they provide. Check it out at www.tenfold.com, hope this helps!
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