Allow end-users to use Rich Text formatting (like articles) and paste images


34 コメント

  • Geran Smith

    Adding my voice here as well. We have numerous customers who would like to be able to add formatting to their requests / updates in the Zendesk Guide page. It is frustrating for them to have to go into email in order to add simple items like bullets or more complex items like log snippets.

  • Naomi Watnick

    Same as Ben Ballard - we have customers who often need formatted code in their ticket submissions and updates. 

    Nicole S. - Do you have any updates on when this will be added to the web portal functionality for our customers?

  • Jeremy Bailey

    Thanks for the good news, for those that didn't see it -- this is now possible, at least for new requests. My next question is, when enabled, will this work when adding new comments to existing tickets?

  • Kasper Sørensen
    Zendesk Product Manager

    Jeremy Bailey yes it also works when responding to tickets :-)



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