We recently tried added 4 external emails to Zendesk. We've set it up so that they forward to firstname.lastname@example.org. However, we've also added corresponded aliases that show up as email@example.com. The @contextlogic.com and @wish.com addresses both go to the same inboxes.
However, with the new process of adding external emails onto Zendesk, linking it through Google only added the @contextlogic.com version of the email addresses. This means that none of the @wish.com ones were officially added on.
We've tried everything we can to get those added, to no avail. Now emails being sent to @wish.com version of the emails are coming into Zendesk but not filtering through the queues that we've set up triggers for. Currently the triggers only recognize the @contextlogic.com emails since they're the only ones officially added into Zendesk > Channels > Emails.
Can someone please give us a work around for this? The @wish.com email aliases are the ones that we share with our customers, not the @contextlogic.com ones.