Back up your Help Center articles at the click of a button!

192 コメント

  • Rune Jherd Matas

    I just want to back up a category in our help center. Any way to specify that?

    Thank you.

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  • Felix Stubner

    Rune Jherd Matas

    There's no way to specify only a specific category. kBackup doesn't support granularity in that regard.

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  • Donna Jadis

    Just wanted to add my thanks for a great tool. We have SSO and so Felix pointed out that I'd have to have a non-SSO login. Once I got that kBackup worked like a charm. We have (for now) a pretty simple configuration, so I just needed to get "Help Center" and not worry about anything else. But over 800 articles and 8200+ images all on my desktop now (well in a "Backup..." folder) so I can cull articles and images.

    Thanks!

    Donna

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  • Felix Stubner

    Donna Jadis thanks for your feedback, glad kBackup could help!

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  • JACQUELINE LEHR

    Hi Felix,

    I just used this tool for the first time, and it has positively made my day! An image folder! YAY! Thank you so much!

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  • Felix Stubner

    JACQUELINE LEHR that's great to hear. I am glad that kBackup could help you :)

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  • Marci Abraham

    Hi Felix Stubner this looks like a great concept I have two questions:

    1) do you have a Mac version yet?

    2) about the security check for the user being in the Zendesk domain: does this allow only admin-level users to create a backup, or would it also be possible for an end user with a login to do it?

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  • Felix Stubner

    Marci Thanks for reaching out.

    1) Not at this time. I am considering building a cross-platform version on a different tech stack though, but nothing concrete at this time. If Mac is your only option, there are some free software available that will let you run Windows programs such as Wine.

    2) The app simply checks whether a user account exists within the Zendesk domain. If it does, it will pull any articles that the account has access to. 

    Hope that helps to answer your questions. Let me know if there's anything else.

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  • Taro Koike

    Felix Stubner I had a trouble with the download but it's solved by using sub-domain as you suggested. Thank you very much for your quick and kind support! 

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  • Felix Stubner

    Taro Koike No problem at all, glad I could help!

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  • Donna Jadis

    Felix Stubner: Can you tell me how the file names that I get running kBackup are derived?

    The article files often have "..." so I'm guessing that you're chopping the name at some point. What can you tell me about the image files? They can have ridiculously long names and do not seem to cut off the names like is done with the .HTML files.

    How do these names relate to what Zendesk is actually storing?

    Thanks,

    Donna

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  • Felix Stubner

    Hey, Donna Jadis thanks for reaching out.

    Regarding the "..." that is correct. I am chopping the names as in some cases I encountered issues that resulted in the file path of the saved file being too long for windows to do anything with.

    For images, I saved them as is as that is their actual file name as presented in the URL. In a later rework, I intended to generate the HTML output files to include the images. So it's primarily to retain the original file name. Articles don't technically have a file name so I could generate one during the backup.

    So the HTML files use the Article's ID. That is the bolded part in this URL https://support.zendesk.com/hc/en-us/articles/203690806-Using-views-to-manage-ticket-workflow.

    For images, these are stored in an images subdirectory in the format of <article_id>_<filename_of_the_file_in_url>. I chose this format to relate the images to a particular article so that it's easier to understand which images belong to which article.

    I hope that sheds some light on your queries.

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