Up-spec your C-Sat with Mr. Smiley and Mr. Sad!

36 コメント

  • Andrew J

    Thanks Chris, I might have to dig out one of my versions. We created one that repeated the positive link in a relatively hidden method below the images, this meant that the last link autofollowed was positive rather than negative. Presuming you have mostly positive this works much better. An extra 5 positives in a hundred doesn't impact your score nearly as much as an extra 5 on top of 3 negatives.

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  • David

    Thanks Andrew, in the end I did use Chris' code, and it came out well, other than that extra positive-vote-hidden-image-link. It didnt appear in the email and instead i saw the ugly icon for the image that cannot be found.

    Do you guys think it would work the same if I put style="display:none" in the HTML?

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  • Andrew J

    Not sure, I expect not. Besides Outlook is no great respecter of css.
    I think we decided to use a few ---- as the link instead of an image. This shows as a small divider between the images and whatever is below.

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  • Justin

    Has anyone tried incorporating something like this solution within macros, to send CSAT with each public ticket comment?

     

    In my tests, I am able to click "good" and brought to the good rating screen with "your rating has been saved" but the ticket does not store the CSAT rating for the agents to see unless I, as the customer, click "update" on the rating screen. 

     

    It seems that these positive and negative placeholders only work/the ratings only save if a customer has already rated the ticket?

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  • Andrew J

    Hello Justin. I'm not 100% sure what you're trying to achieve, or what is going wrong, however it doesn't seem to be anything to do with the modification in this tip. Possibly open a new thread with your question.
    CSat is designed to be sent after ticket solve, and primarily only once.
    Link to your new post here so I can have a look at it for you.

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  • Justin

    Sorry for the delay. I was able to get that figured out, but now when running some tests with the positive/negative placeholders, the links bring users to a page asking them to sign in. Is this a known issue?

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