I already created a ticket, but was encouraged to add an entry to this forum as well, so here goes:
To add more structure to the way we write documentation, I would like the following options to be added to the article editor in Help Center:
1. The option to format text without having to change the HTML code manually.
The following tags are essential to our company:
- h1, h2, h3, ...
- pre / code
Having these formatting options will tremendously improve the ability for technical _and_ non-technical staff to create documentation that is uniform in style.
If you are afraid to make these options available to everybody for some reason, you could add a option that allows you to configure the editor in the help center settings.
Adding these options will also help people out that desire a markdown editor; if it is not possible to write in markdown, at least this will give you the same formatting options that markdown possesses.
2. The option to insert horizontal rules using a HR button
If you want to read more of my motivation, please look at my original ticket: https://support.zendesk.com/hc/en-us/requests/1707419
(off topic) Short tip: For formatting `<pre><code>` blocks I have amended our help center template to include HLJS. It will try to guess the syntax highlighting that should be used and is pretty good at it.