Connecting JIRA to Community Posts

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3 コメント

  • Jeremy R.
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    @Nicole there isn't a way to connect JIRA issues to community posts. The JIRA integration only links to tickets. Sorry for the inconvenience.

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  • Jessie Schutz
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    Hey Nicole!

    You do have the ability to create tickets from Community posts, though! So you might be able to put together a workflow that involves creating a ticket from those posts and THEN linking them to JIRA.

    When you create a ticket from a Community post or comment, it automatically includes a link to the original post/comment, as well as the content of the post itself. So that might be a good way to get where you want to go!

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  • Nicole - Community Manager
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    This thread has been closed for comments by the Zendesk Community Team. If you have a related or new question, please create a new post

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