I am liking the new attachments panel for the web widget. Thanks Zendesk team!
I do wish though that the web widget was able to adjust the height of the web widget box, to auto display the 'custom fields' along with the attachments panel.
It is not obvious to our users that they need to scroll down to find the attachments panel, as it is under the other custom fields and the ticket description box.
Perhaps we either need another 'add attachments' button at the top of the web widegt form, or for the form height to be adjustable.
Here is a sample of what the web widget looks like:
Page 1 - custom field in blue
On page 2 if you scroll using the very light grey scroll bar then you can see the attachments panel.
If there are any work-arounds available to be able to see the entire form at once, I am also happy to give those type ideas a try too.