We are using Jira Server and want to integrate it with our support desk on Zendesk.
The integration finished OK, but trying to create an incident from a Zendesk ticket to Jira, the agent receives the error "Did you follow the installation instructions for this app and install the JIRA add-on to complete the setup?".
Also in the browser console it appears a "401 Unauthorized error"
We followed this support articles but without any success:
We made this verifications:
- The JIRA username is a username and NOT an email address.
- The JIRA admin account is part of the 'administrator', 'developer' and 'user' user groups.
- The JIRA admin account does not have permission schemes in place to prevent project creation or editing existing projects.
- We are not using SSO (Google/JWT/SAML etc.) to authenticate into JIRA.
About the JIRA username, it is needed to have a specific username and password? Or Any Username an password will run?