News Items for Agents

4 コメント

  • Alex Culligan

    In the Help Center, you could use JavaScript to display or hide things based on the current users's role. Something like:

    if (HelpCenter.user.role == "agent" || HelpCenter.user.role == "manager") {
      $('#notification-bar').hide();
    }

    In the Agent Interface, you could use the Notifications App.

    1
  • Jennifer Rowe
    Zendesk Documentation Team

    Thanks for helping out (as usual!), Alex!

    1
  • Andrew J. Mills
    Community Moderator

    Hello Steph, Have you looked at the agent notifications app?  We use this to make agent announcements.

    1
  • Stephanie Petersen

    Thanks for the tip Andrew and Alex! The Notifications App appears to be exactly what I need!

    0

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