Ability to pass in new JWT for Widget authentication
I would greatly benefit from allowing setting the zESettings authenticate option after initializing the Web Widget would re-authenticate the Widget for access to restricted articles in the Help Center.
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Is there any update on this? It would be important to reauthenticate the widget periodically to avoid the token expiration.
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Raise this from the graveyard.
Any updates? -
Are there any recent updates on re-authenticating the widget for restricted content after the two-hour token expires? or is there a way for us to increase the token expiration time from 2 hours to 10 hours?
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There is a solution for Chat authentication at the moment and we plan to define a solution that works across the entire widget. No ETA at this stage but just letting you know that this feedback has been received and it is a totally reasonable request.
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Daniel Aron, has there been any updates as to when this will be put into the roadmap for the Zendesk widget?
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Thanks for checking in Matthew. We plan to investigate a solution in early Q2 so will be able to provide an update at that time.
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Hi Matthew, you can now re-authenticate by using the new jwtFn, similar to the code snippet here.
Note: The code in the example would re-authenticate with both chat and help center.
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