Is there a way for a user to follow an entire product community?

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3 コメント

  • Nicole - Community Manager
    コメントアクション Permalink

    Hey Mary - 

    Users can follow sections or articles, but not categories. This is described in detail in the "Following Content" section of the Help Center guide for end-users

    We haven't seen any requests for this in the Product Feedback topic, but you're welcome to start one. If you do, please include details of your use case as above. 

    Side question: do you have comments enabled in your Knowledge Base? If so, remember that notifications would be sent out not only when new articles are added but also whenever anyone comments. Depending on your traffic, amount of content, and activity, this could be hundreds of email notifications per week. 

     

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  • Mary Paez
    コメントアクション Permalink

    No.  We turned off  the comments.

     

    Use case:  We just did a migration to AWS.  So, there were a number of new articles published around that topic.  Rather than hunt for new articles, it would have been great to have signed up for notification under the product category so that anytime a new article is published, the customer gets updated.

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  • Nicole - Community Manager
    コメントアクション Permalink

    That makes sense. 

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