Request: round robin assignment

計画済み

6 コメント

  • 正式なコメント
    Leah
    Zendesk Voice of Customer Team

    Hi everyone, we realize this is a big issue for a lot of our customers and this is something Zendesk is planning to solve for. We'll post our updates in this thread once we have more to share. 

  • Pete Holborow

    Doesn't the Play button and Guided mode basically do this?

    0
  • Tim Shaw

    Our agents aren't full time - they are general administrators who will spend some of their time answering tickets. Because of the way they work the play button wouldn't achieve the same thing.

    Not sure of what guided mode is, but it seems unobtainable to most as its only Enterprise plan.

    0
  • Pete Holborow

    What is the problem that you are trying to solve?

    0
  • Tim Shaw

    Mainly - we have triggers which assign tickets to a group and then agents in that group self-assign. I'd like tickets to be auto-assigned to an agent randomly within that group.

    0
  • Pete Holborow

    Yeah, I don't think the tool can do that - but I can see it being useful.

    0

サインインしてコメントを残してください。

Powered by Zendesk