Trigger for Slack direct message to agent without webhook or integration. Slack has email.

4 コメント

  • Jennifer Rowe
    Zendesk Documentation Team

    Wow, David, another great tip! And only one week after your first tip!

    Thanks for sharing this!

  • David Raboy

    Hey Jennifer, no problem.  I told someone about this at the last user group meeting and seemed to really like it.  Figure i'd share it here too.

  • Alex Burton

    Thanks for tip. Is it possible to select it so it hits just one private channel in Slack? Currently I have set up an automation to send out an email to a group when a reminder has been triggered but would like it to hit a specific Slack channel instead.

  • Nicolas Bergeron

    Alex, +1 for your question



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