My name is Stephan and I represent a company in Toronto, Canada, I am the Information Technology and Service Delivery Manager at Frontline Broadband. I have used Zendesk 3 years ago and it will take some time to get back on it.
I have introduced Zendesk to the organization and so far the trial is awesome although there are limitations which I assume will be available with a Licensed version.. I can't wait to go live with it and fingers crossed that it will be smooth sailing.
Much to explore and share.