Identify tickets updated in bulk


2 コメント

  • Jessie Schutz
    コメントアクション Permalink

    Hi Amanda!

    Offhand, I would think that you could use ticket tags, but I'm not sure how feasible it would be to ensure that the agents added them every time. Beyond that, it might be worth looking at the Ticket Audit endpoints in our API documentation.

  • Amanda Oka
    コメントアクション Permalink

    OK, I definitely do not want to use tags, at least not ones Agents are manually adding.  I think 'Updated at' is the closest I'll get when grouped by AgentID... there is nothing that points directly to the fact that the ticket was bulk updated.  I believe I can assume those that are milliseconds apart are bulk updated.  Thank you for the insight. :)



Powered by Zendesk