• Andrew J

  • 2018年04月18日 21:19

  Community Moderator

  Hello Luis, if you have the option (depends on your plan I think), I would think easiest way is to download your user list, manipulate the data in Excel etc, then reupload those users.

• Julie Horton

  • 2019年10月15日 16:20

  Thanks... but this would only create new users with the new email addresses. UNLESS, they bulk deleted the users first & then they lose any linked tickets.
  
  Is there a better answer for this? We need a bulk update as well

   

   

• Graeme Carmichael

  • 2019年10月16日 07:55

  Community Moderator

  Julie

  See this article on bulk importing users. You can update existing users, but the new email address will be added as a secondary address.

  >when doing a bulk import, you can select the Update existing users option, which allows you to update the user profile data of users that you've already added to Support. Be aware, however, that some of the data is replaced and some of the data is just appended to the existing data.

  Users will be able to log in with any email in their profile and will still get notifications if their email is being redirected. I have found that when my email address has been updated, my exchange profile retains my old address as an alias so that mail does not get lost.

  If you need to update the primary emails for each user, I believe that will be a manual process in Support unless you have resources to do that via the API.

  Hope that helps.

• Kevin Lawrence

  • 2020年08月03日 21:24

  Does anyone know how to export the identity ID for the email address in bulk for an organization?  I have a customer who has a few hundred accounts that I don't want to have to go into each one to get the ID so I can flip it to the Primary through the API?  PUT /api/v2/end_users/{user_id}/identities/{id}/make_primary.

• Gina Stevens

  • 2020年08月04日 19:02

  We also need a way to bulk import updated primary user email addresses besides using an API.  We had bogus mail address loaded to the majority of users, many of which are now primary email addresses in Zendesk.  There is no way for the users to acknowledge the bogus email accounts.  I need to remove the bogus email addresses but do not have time to update each user manually. 

  Thank you,

  Gina

• Andrew J

  • 2020年08月04日 19:29

  Community Moderator

  Gina, if you don't want to create new users, I think options are API or manually. How many are there?

• Gina Stevens

  • 2020年08月04日 19:43

  Approximately 1600 users that need to be updated

• Andrew J

  • 2020年08月04日 19:49

  Community Moderator

  You could hire a few offshore workers, there are many looking for work currently. Upwork has a good collection. Or see if someone can do this for you via the API.
  1600 is a probably 2-3 days work.

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