Images in CSAT

回答済み

5 コメント

  • Gab

    Hi there!

    Yes, it's possible to customize your CSAT survey using HTML. Just modify the email body of the CSAT survey sent out through the system automation Request customer satisfaction rating. In there, you can reference the URL of an image using the <img> tag.

    Hope this helps.

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  • Graeme Carmichael
    Community Moderator

    There is also a really fun example here.

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  • Conza

    Hi team,

    I get quite a few CSAT feedback that isn't about the agents actions, but about the overall experience (outside my team & control). 

    A way to make the CSAT's more accurate, I was hoping to capture somehow with a link to NPS in the CSAT email... in case the customer wants to provide NPS about overall experience... not just ruining the agents CSAT, when they did a pretty good job etc. e.g. link to SurveyMonkey form.


    Any ideas how to accomplish this? 

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  • Brett Bowser
    Zendesk Community Team

    Hey Conza,

    Just wanted to give you a heads up that I commented on your post here: Using SurveyMonkey to collect satisfaction responses

    Hopefully, the information I provided helps and I'll also leave this post here to help provide visibility to other users that may be able to offer up some advice :)

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  • Nicereply

    Hello there! Nicereply actually offers multiple customization options for your Zendesk surveys! One of these options is to customize the look of the rating buttons, you can also choose from multiple rating scales - such as smiley faces, thumbs, or stars. You can also edit the survey color scheme to match your branding. You can learn more about the solution here.

    If you have any questions please let me know!

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