During the setup of insights and giving permissions to the agents I have stumbled upon a security issue.
I have a few groups configured in Zendesk. Some of the groups are not allowed to view tickets from other groups and they are restricted by their permissions in Zendesk.
Although they are restricted, I would like to give them access to insights so they see their own group analytics.
The issue is that once they are given access to insights, they bypass the permission settings of their Zendesk role and can see and access any/all information reported in insights.
Have any of you found a way to work around it?
This is concerning as data segregation is breached and in some products, we cannot allow this to happen.