Remove hyperlink from incoming tickets

回答済み

1 コメント

  • Matilde Sanabria
    コメントアクション Permalink

    Hi Lance,

    Unfortunately there is not a way of controlling the content of incoming emails. You are only able to control whether or not your Agents are able to use these formatting options in a ticket.

    There aren't settings to restrict your End Users from including links (and then having these become clickable within the agent interface). 

    I hope this info is useful, please don't hesitate to contact us if you have more questions.

    ---

    This conversation has been closed for comments by the Zendesk Community Team. If you have a related or new question, please create a new post

    0

投稿コメントは受け付けていません。

Powered by Zendesk