Updated changes to default branding and customising the bot
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I can see that the bot has captured my Brand and logo already, do i still need to give this script to the developers? or is there anything different with this script?
Thank you
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Mike where exactly do I need to add this script? The video does not explain it :(
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Cool! Thanks for adding this, we're able to name the bot after our mascot/logo now. @Mariliam this goes in your page code above the code for the widget itself. Generally in the <Head> section.
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Are there plans to let us do more customization in the future? Such as adjusting parameters for when he Chat/Leave a Message option pops up?
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I notice in the example script for this that the title contains the name/value pair of "en-US" & "Support". Does this mean we can input multiple language/translation pairs? Will it detect what language Help Center the widget is on and swap out the appropriate translation value? For example, can I edit my code to look like this:
<script type="text/javascript">window.zESettings = {webWidget: {answerBot: {avatar: {url: 'https://link-to-some-image',name: {"*" : 'Zendesk'}},title: {"en-US": "Support","es": "Ayuda","fr": "Secours"}}}};</script> -
Hi Joe
Yes you can! We did this and it works fine.
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Which logo should the avatar be automatically inheriting? I'm still seeing the default blue face with eyes.
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Hey Amie, I spoke with your Sales rep, who said you were going to try the code listed out first. Did that work for you?
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Yes, it did work when manually adding the code. It seems that the logo being inherited is the one uploaded to the multi-brand space, so if you don't have multi-brand enabled (which we don't), that won't happen automatically.
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