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Updated changes to default branding and customising the bot

Mike Mortimer
Zendesk Product Manager
We are very excited to let you all know that today the changes to support customisations and branding changes were deployed. You may have already noticed that "Answer Bot" has already been replaced by your brand name, and the avatar is inheriting the brand logo.
 
If this isn't enough though, you can now also control the widget title, bot name and avatar through a basic JS API shown below. By default, the "Bot" tag will always be present to help indicate to users that the experience is not with a human.
 
Adding this BEFORE the Answer Bot widget script is loaded will allow you to control / define the title, bot name and avatar image source, for example: 
 
<script type="text/javascript">
window.zESettings = {
        webWidget: {
          answerBot: {
            avatar: {
              url: 'https://link-to-some-image',
              name: {
                "*" : 'Zendesk'
              }
            },
            title:  {
              "en-US": "Support"
            }
         }
       }
    };
</script>
 
View the quick example video
 
 

9 コメント

  • Hemlata Mansukhani

    I can see that the bot has captured my Brand and logo already, do i still need to give this script to the developers? or is there anything different with this script?

     

    Thank you 

    0
  • Mariliam
    • 編集済み

    Mike where exactly do I need to add this script? The video does not explain it :( 

    1
  • Sean Gaulin

    Cool! Thanks for adding this, we're able to name the bot after our mascot/logo now. @Mariliam this goes in your page code above the code for the widget itself. Generally in the <Head> section.

    0
  • Michael Laughlin

    Are there plans to let us do more customization in the future? Such as adjusting parameters for when he Chat/Leave a Message option pops up?

    0
  • Joe

    I notice in the example script for this that the title contains the name/value pair of "en-US" & "Support". Does this mean we can input multiple language/translation pairs? Will it detect what language Help Center the widget is on and swap out the appropriate translation value? For example, can I edit my code to look like this:

    <script type="text/javascript">
    window.zESettings = {
            webWidget: {
              answerBot: {
                avatar: {
                  url: 'https://link-to-some-image',
                  name: {
                    "*" : 'Zendesk'
                  }
                },
                title:  {
                  "en-US": "Support",
                  "es": "Ayuda",
                  "fr": "Secours"
                }
             }
           }
        };
    </script>
    0
  • VAN DEN BERGH Kevin

    Hi Joe

     

    Yes you can! We did this and it works fine.

    1
  • Amie Barder

    Which logo should the avatar be automatically inheriting? I'm still seeing the default blue face with eyes.

    0
  • Madison Davis
    Zendesk Community Team

    Hey Amie, I spoke with your Sales rep, who said you were going to try the code listed out first. Did that work for you?

    0
  • Amie Barder

    Yes, it did work when manually adding the code. It seems that the logo being inherited is the one uploaded to the multi-brand space, so if you don't have multi-brand enabled (which we don't), that won't happen automatically.

    0

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