Messaging collaborators, but not the requester

6 コメント

  • Collin Cunninghame
    コメントアクション Permalink

    My last theory worked. I started sending a private comment, which notifies the cc'd agent without alerting the requester or non-agent ccs.

    0
  • Jessie Schutz
    コメントアクション Permalink

    Hi Collin!

    I'm so glad to hear that it worked the way you needed it to! Please let us know if you need anything else!

    0
  • Saurabh Kapadia
    コメントアクション Permalink

    Hi Collin,

    Can you please share that script to add account managers as Collaborators? I am trying to do the same thing and add Account Manager's email(which is stored in a field on Organization) but not having much success.

    I would appreciate any help.

     

    Thanks,
    Saurabh

    0
  • Devan
    コメントアクション Permalink

    Hello Collin Cunninghame,

    Would you be able to share your script with us? Saurabh Kapadia is attempting to resolve the same issue you were remedying.

    Best regards.

    0
  • Saurabh Kapadia
    コメントアクション Permalink

    I figured it out with using a Trigger + Endpoint combination.

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  • Brett - Community Manager
    コメントアクション Permalink

    This is awesome!

    Thanks for sharing Saurabh :)

    0

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