Ability to customize statuses

回答済み

3 コメント

  • Nicole - Community Manager
    コメントアクション Permalink

    Hi Ashley - 

    Thanks for your feedback. Statuses are not customizable as the logic of the system is based on those statuses, and allowing for their customization would require a rebuild of the core product. We have heard this from a handful of users in the past, and while we recognize the use-case, it's not something we would realistically be able to change without a complete overhaul of the core logic. 

    1
  • Michael H
    コメントアクション Permalink

    Ashley: This *could* be done using a drop-down custom ticket field (https://support.zendesk.com/hc/en-us/articles/203661496-Adding-and-using-custom-ticket-fields) as a potential workaround for your business need.

    Say a field called 'Sub Status' to your tickets, which your agents have to remember to update before completion.

    This could *potentially* mean that you can use the data that field generates in any custom reporting or dashboards, with a bit of extra work.

    1
  • Nicole - Community Manager
    コメントアクション Permalink

    Thanks for sharing that workaround, Michael!

    0

ログインしてコメントを残してください。

Powered by Zendesk