Getting Slack notifications from specific clients instead of all Zendesk tickets from all clients
Background
We have multiple clients using zendesk and I do not need to know about every zendesk ticket from all clients only the client I am assigned to work zendesk tickets.
As a user I would like to get zendesk in Slack to only notify me with zendesk tickets only from a specific client so that I can be notified in Slack with tickets with clients I am assigned to work.
Given a specific client opens or updates a ticket then I should only be notified from the specific client in Slack.
-
It can be done. You will need to have a WebHook setup in Slack, You will need to setup an HTTP Target to use that WebHook in Zendesk, then use Notify Target in a Zendesk trigger.
The basic steps can be derived from this community suggestion to send Zendesk CSAT responses to a Slack Channel and a community article to customize the notification sent to Slack.
The following community articles used in combination with setting the rules in a Trigger for which clients the trigger will execute for should get you what you want.
Info on how to setup a Slack WebHook:
https://api.slack.com/incoming-webhooks#posting_with_webhooks
Info on how to setup a Zendesk HTTP Target:
https://support.zendesk.com/hc/en-us/articles/204890268-Creating-webhooks-with-the-HTTP-target
ログインしてコメントを残してください。
1 コメント