Our Customer Success team offers a series of free online workshops designed to help you connect the dots between your team's goals and what's possible with Zendesk. In other words, we'll help you bring your Zendesk ideas "Full circle."
These workshops will consist of both webinars and live discussions that'll be hosted right here in our community. Our team of product experts will cover best practices for key functionality across use-cases of all kinds.
Here's a directory of all of the Full Circle events related to Support; this list will be updated on a regular basis:
Save time on every support ticket with macros (November 11, 2018)
Creating a great Agent Experience with Zendesk (November 8, 2018)
Help more customers in less time by automating workflow (October 3, 2018)
Leveraging SLAs to drive team performance (September 13, 2018)
Improve your customer experience night and day with schedules (September 11, 2018)
Stop wasting time searching for tickets (August 13, 2018)
Using the Zendesk Web Widget to support your customers (August 10, 2018)
Efficiency gains through apps (August 8, 2018)
Understand and act on your ticket data with Insights reporting (July 17, 2018)
The right way to use ticket status and type (June 5, 2018)
Full circle: CSAT, CSAT Prediction & Follow Up (May 29, 2018)
How to clean your Zendesk Support account (April 25, 2018)
Want to see more Full Circle discussions or find them about other Zendesk products? Find the complete listing of all Full Circles here.