I love the (new?) “Browse common questions” section in Zendesk’s very own help center: https://support.zendesk.com/hc/en-us
I and a few others have been discussing ways to proactively surface essential articles in recognizable buckets like this. I was wondering if Zendesk has documented this functionality in any of their online resources or Guide cookbooks. Is there any chance we could piggy back on some of the code to do something similar? It’s really great.
Thanks for any direction or conversation!