As noted in the most recent webcast, Sunshine Events is currently in EAP and entering general availability in the near future.
Zendesk either produces, or has providers in their marketplace, who provide plugins for various platforms, especially in the eCommerce space (Big Commerce, Shopify, Magento, etc).
With Sunshine Events, that model would be very advantageous, as it would remove the need for information to reside within the current Apps bar to see activities in those platforms, and show them directly in the Events section of the customer profile.
Have the relevant product managers for Sunshine commenced any works either internally or 3rd party developers who have plugins that could significantly benefit from Sunshine Events? If so, are you in a position to share what if any promising outcomes have come from those conversations, and if there may be any exciting news in the pipleline?