I am trying to create a process in which I am using targets to send internal ticket comments to people who are not agents.
This is required for us to let account managers which do not need to use Zendesk (also not as light agents) and we just need to send them an internal comment.
I tried to do it with a trigger which will look for a specific tag in the ticket and if the tag exists, it will send a notification using a "Target".
Unfortunately, there is no placeholder for internal comment and I cannot send the comment, THe only thing arriving is an empty email.
From Zendesk support, I got a confirmation that this is not supported to avoid sending internal comments to non-agents and admins.
Has anyone found a workaround for this scenario?