This question is specifically for people using Zendeks's Community product.
I'm wondering if anyone here is using surveys to measure NPS specifically targetting those who are Community members.
With Community being a touch-point in a customer's life-cycle we want to run continuous temperature check to make sure that our Community members are happy with our company and also happy with the Community itself.
We send batch emails to these people, but there are constraints here in terms of other emails we want to send customers and not over-loading their inbox.
I was also thinking of a timed pop-up window survey on the Community itself because we only have 2-3 quick questions.
Any ideas, insights, feedback, best practices? Anything Zendesk offer for surveying Community members?