NPS scores for your Community members

5 コメント

  • Jessie Schutz
    Zendesk team member

    Hi Stephen!

    Great question! Off the top of my head, I think Connect could offer some really good possibilities for popping up surveys.

    Hopefully some other members of the Community will have insight to share as well!

  • Stephen

    Cool,  I'll take a look.

    I'm still interested to see what others are doing about this.

    Feel free to move this to another topic if needed Jessie, not sure if I posted in the right place.

    Thanks! :)

  • Andrew J
    Community Moderator

    Connect could work but I havent used that myself.

    You could insert some hotjar code, or your other weapon of choice (lucky orange?)


  • Oscar Junker
    Zendesk Product Manager

    This is a really interesting, I also believe you should be able to do something with connect.

    I will try to figure out how to do this with connect and get back here, if any others have been succesful doing this with connect or any other method - please share! 

  • Stephen

    @Andrew, some cool vendors there, thank you. I think building a custom pop-up might be the option for now unless Connect works.

    We need to feed the data we collect into another reporting software and clashed with some other info for context so perhaps we'll need to build it manually. 

    @Oscar, very interested in hearing if Connect can do this, the landing page doesn't really talk about surveys from what I can see.

    Seems like this would be a great measurement tool to build out at some stage. NPS is an anchor metric for CX, and Communities usually fall under the CX department in companies so it would be super useful to have at your fingertips.




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