Hello Zendesk PMs & POs,
When using Zendesk Talk and setting E.164 phone number format enforcement in Zendesk's admin panel, dirty data in SFDC related to phone numbers missing +<country code> will lead to Contacts failing to Sync to Zendesk as a end-user.
As a Zendesk admin that is not the Admin of SFDC, I need the ability to do at least one of the below:
- In the Zendesk for Salesforce App, define logic that will transform badly formatted phone numbers in SFDC Contacts to transform them to E.164 as part of the sync process, and optionally can rewrite bad number in sfdc.
- Enable a test on contact record phone number fields in the Zendesk for Salesforce App that will validate the phone number is/is not in E.164 and sync the contact record without the phone number if the E.164 standard is not meet.
- the Zendesk for Salesforce App can be set to apply a Tag to the end-user created when a number was not added from SFDC due to bad formatting. (Think a tag for a report on end-users who needs their info corrected in data source SFDC)