At the moment there is no time base condition in trigger.
It'd be great if this can be added, as it'll help for better workflow.
For example, we don't want the trigger to run if the ticket is updated outside of business hours (9am-5pm) (e.g. those who send email to assignees, groups, target calls)
Or sometimes, we want to send different email content or run different triggers, when the ticket is updated outside of business hours. However we couldn't.
Many thanks for reading