We want to create an automated response to our customers when we’re on vacation. Our customers speak in different languages, so we want to create the holiday name with dynamic content.
At the moment holidays does not support dynamic content and therefore it cannot be translated into different languages based on the end-user.
In order to create a solution for this challenge, you’ll need to know a bit about Liquid Markup, Triggers, and Dynamic Content.
We, at helphouse, created a solution that uses liquid markup as a logical identifier to insert the correctly translated holiday name as dynamic content based on the holiday name.
Set up holidays:
Make dynamic content for the names of each of the holidays:
Make the dynamic content you want to insert into the email with all the translations you need for your setup:
Adjust the answer in the trigger above with liquid markup:
The liquid markup makes a check on the name of the holiday and adds the correct dynamic content based on the name of the holiday. In this case, we’ve made a fallback, so that it’ll always output a holiday name.
- Set up your regular and holiday triggers:
Insert this condition on your regular ‘request received’ trigger, so it won’t fire when there’s a holiday:
Insert this condition on your new holiday trigger, so that it only fires when there’s a holiday:
Now is the time where all your hard work with dynamic content and your liquid markup are put to use. Create this action and insert the dynamic content you created earlier into the Email body:
Once all of this is set up, your customers will receive emails from you in their language - including the naming of your holidays.
We hope this will help you give your customers a more personalized and streamlined automated communication with your customers.
If you’re interested in having dynamic content in holidays as much as we do, then go ahead and vote our feature request up here: https://support.zendesk.com/hc/en-us/community/posts/360004410087-Holidays-with-Dynamic-Content-and-new-placeholders?page=1#community_comment_360002256968
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