I'm working for a Fintech company active in the Blockchain (SwissBorg) and we have decided to move our support on Zendesk. We have already a fairly big community but on many different channels ( telegram over 10K, facebook over 30k, Reddit about 2k,....)
Now i'm exploring the community forum and looking how to attract, engage and develop a community here. Our goal would be to create something similar to to spotify : (https://community.spotify.com/). The Idea is to have community members helping other community members as well as community members providing feedback to adapt our services.
What are the tools available to track the activity of the various members ?
Can we created different categories of members ( not only agents ) with different rights ?
Is there a way to award badges to the active members ?
Any best practices to shares ?
Thank in advance for your answers and happy to share experiences with you.