Creating Views for Assigned to Current User + Unassigned Tickets
So I would like to create a single view where an agent can see all their assigned tickets, plus any that have not yet been assigned (which they can then pick up).
I've been playing around and don't seem to be able to accomplish this. Has anyone else had any luck doing something similar?
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Hi Dylan! I recommend trying this out:
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Thanks Heather. I probably should have also mentioned that I also only want to view tickets in a particular subset of groups.
If I include those groups as part of the any conditions, + the conditions you stated above. I get every ticket the agent is assigned + every unassigned ticket regardless of group + all the tickets in the groups I selected.
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Hi Dylan,
If your agents are members of the groups you want filtered, you could add an ALL condition for Group | Is | (current users's groups). This would allow for the view to be dynamic for any user to show them their tickets, or unassigned tickets they are eligible to work.
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Thanks, didn't realise those conditions were available.
That looks like what I needed!
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