I need to prefill web widget or identify user with custom fields, for example, the current page canonical (the url of the page doesn't help in this case), a tag, group, or data layer variable to help the agent with more details about the problem being reported.
I could find anything that actually works in the older posts and the community seems to be looking for this feature for over 3 years already.
but it doesn't work anymore. The web widget API is very weak and won't help as it is. Does anyone have any working solution for this?>